Your rights as a consumer under South African law, and our commitment not to contract out of rights that cannot be excluded.
Draft for legal review. These pages were prepared to make our policies transparent and easy to find. They have not yet been approved by a South African attorney or compliance professional, and the business does not claim to be legally compliant merely because these pages exist. Wording, company details and regulatory positioning must be reviewed and approved before launch.
The Consumer Protection Act 68 of 2008 sets norms and standards for consumer information, fair business practice and consumer transactions. Nothing in our terms, disclaimers or policies is intended to remove, limit or avoid any right you have under that Act or any other law that may not lawfully be excluded.
We aim to write our terms and policies in plain language so that an ordinary consumer can understand them without undue effort. If any part is unclear, ask us and we will explain it.
We do not use blanket statements such as "we accept no responsibility whatsoever". Any limitation of liability applies only to the extent that South African law permits it.
Where the Electronic Communications and Transactions Act gives you a cooling-off right for an electronic transaction, that right applies. Our subscription, cancellation and refund terms are: [TO BE CONFIRMED BY THE BUSINESS].
Please use the Complaints page first so we can put it right. You may also approach the National Consumer Commission or another applicable ombud or regulator.
Questions about this document? Visit Contact us, or raise a formal issue on the Complaints page.