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Consumer Protection Notice

Your rights as a consumer under South African law, and our commitment not to contract out of rights that cannot be excluded.

Version
Version 1.0
Effective date
Effective: 1 September 2026
Last updated
Last updated: 21 August 2026
Draft — Pending Legal & Compliance Review

Legal document status — draft

The legal documents available on this website are currently draft documents prepared for the initial operation of Lifestyle Calculator. They are provided as an interim framework and are subject to review, amendment and approval by a South African attorney and/or suitably qualified compliance professional.

These documents will be updated once the legal and compliance review has been completed. The final versions may contain additional provisions, amendments or changes required to ensure that the website's terms, privacy practices, consumer disclosures and financial-services positioning are appropriately aligned with applicable South African legislation.

The publication of these draft documents does not constitute a representation that Lifestyle Calculator is currently compliant with every law, regulation, licence requirement, registration requirement or regulatory obligation that may potentially apply to the website or its activities.

Users should refer to the latest published version of each document once the legal review has been completed.

1. Your rights are preserved

The Consumer Protection Act 68 of 2008 sets norms and standards for consumer information, fair business practice and consumer transactions. Nothing in our terms, disclaimers or policies is intended to remove, limit or avoid any right you have under that Act or any other law that may not lawfully be excluded.

2. Plain language

We aim to write our terms and policies in plain language so that an ordinary consumer can understand them without undue effort. If any part is unclear, ask us and we will explain it.

3. Fair and honest dealing

We do not use blanket statements such as "we accept no responsibility whatsoever". Any limitation of liability applies only to the extent that South African law permits it.

4. Electronic transactions

Where the Electronic Communications and Transactions Act gives you a cooling-off right for an electronic transaction, that right applies. Our subscription, cancellation and refund terms are: [TO BE CONFIRMED BY THE BUSINESS].

5. If something goes wrong

Please use the Complaints page first so we can put it right. You may also approach the National Consumer Commission or another applicable ombud or regulator.

Questions about this document? Visit Contact us, or raise a formal issue on the Complaints page.