How to complain about the service, a privacy matter, a technical issue or a calculation, and what happens next.
Draft for legal review. These pages were prepared to make our policies transparent and easy to find. They have not yet been approved by a South African attorney or compliance professional, and the business does not claim to be legally compliant merely because these pages exist. Wording, company details and regulatory positioning must be reviewed and approved before launch.
Use the complaint form on this page, or email [TO BE CONFIRMED BY THE BUSINESS]. Please describe what happened, when it happened and what outcome you are looking for.
A privacy complaint is escalated to the Information Officer. If you are not satisfied with our response you may complain to the Information Regulator (South Africa).
If we cannot resolve your complaint you may approach the applicable ombud, the National Consumer Commission or a court. Details of the applicable external forums are: [TO BE CONFIRMED BY THE BUSINESS].
Lodge your complaint here. You will receive a reference number and we will acknowledge it in writing. Privacy complaints are escalated to the Information Officer.
Please sign in so we can verify who you are and link the request to your records. If you do not have an account, email [TO BE CONFIRMED BY THE BUSINESS].
Information Officer: [TO BE CONFIRMED BY THE BUSINESS] · Privacy email: [TO BE CONFIRMED BY THE BUSINESS]
Questions about this document? Visit Contact us, or raise a formal issue on the Complaints page.