How to complain about the service, a privacy matter, a technical issue or a calculation, and what happens next.
Legal document status — draft
The legal documents available on this website are currently draft documents prepared for the initial operation of Lifestyle Calculator. They are provided as an interim framework and are subject to review, amendment and approval by a South African attorney and/or suitably qualified compliance professional.
These documents will be updated once the legal and compliance review has been completed. The final versions may contain additional provisions, amendments or changes required to ensure that the website's terms, privacy practices, consumer disclosures and financial-services positioning are appropriately aligned with applicable South African legislation.
The publication of these draft documents does not constitute a representation that Lifestyle Calculator is currently compliant with every law, regulation, licence requirement, registration requirement or regulatory obligation that may potentially apply to the website or its activities.
Users should refer to the latest published version of each document once the legal review has been completed.
Use the complaint form on this page, or email [TO BE CONFIRMED BY THE BUSINESS]. Please describe what happened, when it happened and what outcome you are looking for.
A privacy complaint is escalated to the Information Officer. If you are not satisfied with our response you may complain to the Information Regulator (South Africa).
If we cannot resolve your complaint you may approach the applicable ombud, the National Consumer Commission or a court. Details of the applicable external forums are: [TO BE CONFIRMED BY THE BUSINESS].
Where your complaint concerns a regulated financial service provided by an independent third party, it may need to be directed to that provider and, where applicable, to the relevant regulatory or ombud process. Lifestyle Calculator is not an authorised financial services provider and does not offer an FSP complaint route of its own.
Lodge your complaint here. You will receive a reference number and we will acknowledge it in writing. Privacy complaints are escalated to the Information Officer.
Please sign in so we can verify who you are and link the request to your records. If you do not have an account, email [TO BE CONFIRMED BY THE BUSINESS].
Information Officer: [TO BE CONFIRMED BY THE BUSINESS] · Privacy email: [TO BE CONFIRMED BY THE BUSINESS]
Questions about this document? Visit Contact us, or raise a formal issue on the Complaints page.